Lily Western Chain
Shipping & Returns
Shipping & Returns
1. We strive to deliver products purchased from agsjewellery.com in excellent condition and in the fastest time possible.
2. Shipping is Rs. 100/- for all prepaid order below Rs.1000/-. Free shipping will be applicable above Rs.1000/-.
3. On choosing cash on delivery (COD) option Rs. 50/- will be charged additionally. COD is applicable only for order above Rs. 500/-
4. All packages are dispatched in tamper proof bags. So, at the time of delivery, we recommend you to check the package before accepting it to ensure it has not been tampered
5. Delivery Time: 3 to 7 working days. Exceptions : Sunday and local holidays for the courier service provider.
6. Shipping charges will be added automatically on all international orders if there is any confusion regarding the rates charged for international shipping please feel free to reach out to our customer service team by mailing us on firstname.lastname@example.org
7. Our courier service will attempt to deliver the order 2 times to the delivery address. However, in any case package is not deliverable, the package will be returned to the head office in Bhopal, Madhya Pradesh.
8. On receiving the package we will attempt to contact you via phone and email. However, if we cannot get in touch with you we shall consider the order as Terminated and refund the amount within 30 days of the Termination of the order.
9. For international orders:
•You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery.
•Duty will have to be borne by you. In case of non payment of duties & taxes to receive the shipment, we (AG'S) will not take a request for a Return or Refund.
Store in :
Plastic ziplock or the pouch with plastic cover provided by us !
Avoid from :
Perfumes , Soaps , Water , Humidity , Moisture , Extreme temperature or anything
Is it breakable ? :
Yes it is , It is a delicate creation so do not pull it / bang it. We do not replace broken jewellery.
Your local jeweller or us , get in touch and get it polished at nominal charges !
Silver turns black ?
Silver jewelry is hand polished once the creation is ready. Once is exposed to atmosphere anything in silver is prone to oxidation.
if products gets damage in transit.please share the video of piece.we can replace with new piece