Marissa R & G Polki Nath

FOR INDIA

IN CASE OF DAMAGE INTRANSIT

Please note that upon sale of an item, it can only be returned or exchanged if the product gets damaged in transit. To initiate the exchange process, the customer must drop a mail within 3 days of delivery. Team AG'S will then proceed to have the item retrieved at no extra cost to the customer and will issue them a credit note which can be redeemed for any of the products on our website.

We take utmost care while packaging products for shipping. However, if the product is found to be damaged while undergoing shipping, we take full responsibility for replacing it. Please note that it is subject to the recipient mailing us with a picture to verify damages within 3 days of delivery. Team AG'S will then look into the damages and confirm the exchange.

Once the damaged item is retrieved from your doorstep with your approval, we will send a replacement product. If the product is currently unavailable for shipment, we will issue the customer a credit note or initiate a refund as per the customer request. This credit note has no expiry but there will be no monetary refund in such cases. If found that the damage has not occurred while shipping and it is obvious the jewelry has broken during the trial, we are not liable to exchange it. It is up to the discretion of Team AG'S to approve the exchange. Rest assured, any anomalies or damages on our part will be dealt with.

In case of returns, the recipient is again to mail us a picture of the product so as to verify that it has been damaged (within 3 days of delivery). Following this, we will look into the request if the return is approved. We will issue the credit note.

 IN CASE OF FITTING OR ANY OTHER ISSUE

• STEPS TO MAKE AN EXCHANGE (only valid for shipments delivered within India) :
  
  Please inform us within 3 days / 72 hours of receipt of order. You must email at support@agsjewellery.com with live images of the product with original packaging and genuine reason for exchange.
  
  
• Please mention your name, contact number, address and order number in the email.
• The product should be shipped back to us the same / next day after confirmation of exchange, valid tracking details/docket ID should be provided for the same, with the dispatch date mentioned on it.
• The product should be packed carefully in it's original packaging with all the related things that were received at the time of delivery along with the bubble wrap.
• Shipping charges for the return has to be borne at the customer’s end.
• Once the product is received at our head office. The product will undergo a quality check. A credit note will be issued, against which you can purchase something within 1 year of exchange.
• Pls Note: The shipping charges for the new product picked in exchange would be free.

Address for Return

AG'S Wearhouse B75-76 Dr. Govind Narayan Society Model Town Chuna Bhatti Kolar Road Bhopal 462016 

Contact us - +91 93435 29570

Exchange and Return / cancellation is not applicable on products delivered outside of India.

In case of an international consignment, under any circumstances of damage, like opening of a link or any breakage, we suggest that you make use of the extra links and wires that are packaged along with the product.

Its is the least of our intention to put you through any trouble but sometimes such situations may arise due to opening of packages at the time of customs-checking irrespective of how carefully the package may have been packed. Unfortunately situation like such are beyond our control.

In case, if you are unable to repair it at your end, it is advised that the piece is either carried or sent across with someone travelling to India (packaged safely). Please do not ship the product through any logistics service.
We will try to provide you with the best resolution possible at our end for any concern that you may have with respect to your product / delivery to the best of our capabilities.

Store in :
Plastic ziplock or the pouch with plastic cover provided by us !

Avoid from :
Perfumes , Soaps , Water , Humidity , Moisture , Extreme temperature or anything
Is it breakable ? :
Yes it is , It is a delicate creation so do not pull it / bang it. We do not replace broken jewellery.

Re-polishing :
Your local jeweller or us , get in touch and get it polished at nominal charges !

Silver turns black ?
Silver jewelry is hand polished once the creation is ready. Once is exposed to atmosphere anything in silver is prone to oxidation.

Warranty:

Damage - 

if products gets damage in transit.please share the video of piece.we can replace with new piece